In the unlikely event you are not satisfied or need a different size for your purchase we will allow you to exchange your item. Exchanged merchandise has to be unused and mailed out within 7 days of delivery.
All returns require a valid return authorization number. Please email us at firstname.lastname@example.org with your order number and the product(s) you would like to return. The return authorization number and return instructions will then be emailed back to you. Please know the return authorization number is only valid for 7 days, if we receive your return beyond the 7 days it will not be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it, all items must be in the original packaging.
Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable.
If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return. Once your return is received please allow up to 7 business days for your order to be processed and shipped. Chestnut Rose DOES NOT submit REFUNDS at any given time however, we will gladly exchange your item or issue a store credit for a current or future purchase.
All shoes must be sent back in the original shoe box. Please do not use the shoe box as a shipping box, if there is writing, addresses or shipping tape on the shoe box your return will be rejected.
In the event your package returns undelivered there will be a 15% restocking fee deducted from your store credit and or exchange. If you would like your package re-shipped a fee of $10 will be assessed. By completing a purchase with us you are agreeing to our full return policy.